Refund policy

OUR RETURN POLICY

  • We hope you LOVE ALL of your Ole' Miss River Brand wear!  But we understand, sometimes you need to send something back to us.  
  • Please see our return and exchange policy in detail below:
  • Apparel items may be postmarked within 14 days of delivery for online store credit or exchange.  Items must be in original, new condition, unworn, unwashed, free of any scent to be accepted for credit or exchange.  No makeup, deodorant stains, pet hair, scents, or stains of any kind will be accepted. 
  • Scissor and knife cuts accidentally made in apparel from opening the package are not considered a "damaged" item and are not covered under our return or damaged policies.  These items are the responsibility of the customer to replace.
  • We are not able to process a REFUND.  Once we receive your return, please allow 5 business days for us to process your return.  Once processed, your in store credit will be emailed to you.
  • Apparel items may be exchanged for a different size if in stock.  If the size needed is not in stock, store credit will be issued for the returned item.
  • We are not able to hold items you are exchanging for.
  • If the item you are exchanging for is valued higher than the item you are returning, an invoice will be sent to the email address on file for the difference
  • The following are FINAL SALE AND ARE NOT eligible for return: all sale/clearance items.
  • Giveaway items and free gift items are NOT eligible for returns or exchange

Making a return/exchange:

Once your return/exchange is received at our location, it will be processed within 5 business days and shipped back to you. 

The customer is responsible for shipping of all returns and exchanges and original shipping cost is non-refundable.  Please ship exchanges back to: 

Ole' Miss Outfitters - River Brand   POB #6     640 N 4th St.      Fulton, IL 61252

If a return is received that does not meet the above criteria, a shipping invoice will be created to ship back to the customer.

If you receive a damaged item, we must be contacted by email: orders@olemissoutfitters.com within 48 hours of delivery. 

Any questions can be directed to orders@olemissoutfitters.com

*Return Policy 9/23